Shipping, Returns + Exchanges
We are a small company with a big heart so please keep this in mind when ordering. We generally wait 2 business days before packaging and will try and make contact with you to remedy any order errors. Packaging is usually done on day 3.
As tea cannot be grown in Canada, sometimes we have to contact our super awesome partners for some more Camellia sinensis. Occasionally there is a delay, but this is rare. We'll let you know.
PAYMENT MUST BE MADE IN FULL PRIOR TO SHIPMENT
Cancellations are only accepted before the order has been packaged or dispatched. If the order has been packaged prior to the cancellation, the order will be considered valid and you, the customer will remain liable for the full payment. This is why we wait 2 days. We put a lot of time and effort into our products. Cancellations can be made by emailing us at email@example.com
We will not issue a refund for custom knit products but we will work with you to correct any miscommunications. We try to stay true to cannon as much as possible but we must ask, why would you want to return a custom fandom knit tea cosy?
We use Canada Post to ship our packages. Times are suggestive. Please consult www.canadapost.ca to check delivery interruptions. This is out of our control and we cannot be held accountable once your package has left our shop. I know it is sad, but it is in the hands of Canada's hardworking postal workers. If your package has arrived damaged email us immediately at: firstname.lastname@example.org
SHIPPING & RETURNS
Where do you ship?
Geek + Tea ships to all provinces across Canada from Vancouver, BC to St. Johns, Newfoundland and everywhere in between! We even ship to the north, the USA and internationally. Any questions about shipping costs, just send us an email before placing your order.
How much is shipping?
Shipping costs are as listed unless you are picking up at the farmer's market, our secret headquarters or you live within 10 km of us.
Shipments to the USA and International have some restrictions. At this point due to regulations we cannot ship live plants and some seeds internationally.
How long will it take?
We will take up to 1 week to process your order. Standard shipping times are estimated below. We are not responsible for shipping times due to pandemics, service interruptions or the apocalypse.
Ontario: 1-4 business days
Western Canada: 2-7 business days
Eastern Canada: 2-7 business days
United States: 5 - 10 business days.
Do you ship internationally?
We do! However there are some restrictions. We do not ship some seeds, honey and any plants outside of Canada. Not sure, please email us.
When will my plants arrive?
Well, immediately. We only sell plants locally and at our trade shows / comic cons / events. Seeds and other packages ship Monday - Friday. Weekends we are at shows/cons so the world stops for us. If you are really wanting plants and you live in Canada, we ship Monday - Wednesday only. Please email us.
How do you package your plants?
Your weird and unique plants are hand-packed for their journey to your home. We will place them in a bed of shredded craft paper and may choose to wrap them individually (especially with cacti!) in newspaper. This protects them from both the weather and damage in the case of rough handling. When you get your plants, make sure to unwrap them immediately. Get them some sunlight and a tiny spritz of water if necessary.
Please allow 2-5 business days for your order to be processed. Typically, less is required, but occasionally unforeseen delays occur and we've noticed certain times of the month or year we are very busy.
Unfortunately we do not offer any returns on live plants including succulents, cacti and air plants, or teas, and custom knit tea cosies. That being said, we care about your experience and will do everything we can to make sure you have a great experience purchasing from us.
If you have a problem with your order, follow these steps:
Send us an email at email@example.com with the following
Description of the issue
Photos of the incriminating damage
Do not throw anything out as our postal carrier might request their return as proof.
You may be required to file a claim with Canada Post, UPS, USPS.
All teas, and plants are handpicked and guaranteed to be disease free and premium quality. If your order arrives damaged, please contact us within 48 hours.
a damaged leaf or two does not qualify for store credit.
We are not responsible for packages that are left at the post office or you provide the wrong postal address
We address each request on a case by case basis and all exchanges, credits and refunds are at our sole discretion. Thanks!
We try our best to get things out as quickly as possible. Please pay close attention to our ordering deadlines for fastest service. The sooner the better, we cannot be held responsible for delays with Canada Post, USPS or any international post system or carrier. It is a busy time of year and your packet may encounter a man in an unmarked red sleigh delaying the postal system.
SUGGESTED 2020 ORDER DATES FOR HOLIDAY DELIVERY:
Last Day to order for Regular Post:
Canada: Dec 6
USA: Dec 4
International: Dec 1
Last Day to order for XPresspost (additional fees may apply):
Canada: Dec 18
USA: Dec 13
International: Dec 10
7 DAY RETURN POLICY
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You cannot drink half the tea in the container and then decide to return it. That is unethical. Several types of goods are exempt from being returned. Perishable goods such as open herbs, creams, oils, salves, balms, food, flowers, plants, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. We don't sell those, so it is always really weird when someone tries to send them back to us. Really weird.
RETURN & EXCHANGE POLICY
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded, it is why they are on clearance. All gift certificates or gift cards are final sale and will not be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and read the above information.
GIFT CERTIFICATES AND GIFT CARDS
All gift certificates or gift cards are final sale only and will not be refunded.
REQUESTING A SHIPPING INVOICE
You have the option of requesting a separate invoice for the cost of shipping. This ensures the best rate for your order and avoids overcharges and refunds to your account. If you choose this option, your order will be packaged and is considered a sold product (see above). Cancellations are only accepted before the order has been packaged or dispatched - 48 hours after purchase. If this option is chosen, you will receive a separate invoice to be paid prior to shipping your items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If we contact you and you've paid for your items, and they are ready to be shipped and then you decide to cancel them no refund will be issued. We blend each batch of tea ourselves, we grow most of the herbs and plants, so please consider this when purchasing. This is why we wait 2 days or 48 hours to package your order.
If you are shipping an item over $75, you should consider upgrading your shipping to a trackable shipping service or purchasing shipping insurance.
What happens when I have a pre-order item in my order like an advent calendar?
For specialty items such as advent calendars which are special order and pre-order you may elect to cancel your order within the first 48 hours of purchase for a full refund. No cash or credit card refunds will be issued after 48 hours, only store credit will be issued. This is because this is a specialty item and in order to bring it into the shop we have to meet a certain order minimum to create it; we order according to customer interest. Advent calendars are considered pre-order items so the order will automatically be held until complete. Deliveries take place in early November. If there are additional items in your order the entire order will be held until the pre-order item is complete. If you elect to have in-stock items shipped immediately and the pre-order item(s) sent later, you will pay regular shipping charges on the subsequent pre-ordered item(s). Pickup options are always available from our farm in Bowmanville or our Muggle's address in Dundas. Please contact us to make arrangements for in stock items.
Packaging and Processing
We do our best to process and pack up orders within 3-7 business days. This usually takes place on Mondays and Fridays. You will know your order has shipped when you receive tracking information. Please keep in mind that we get back-logged during the holiday season and spring-planting time so it could take longer. If you have any questions about your order, please contact us and we'll be glad to help.
We ship from Hamilton, Ontario.
GUARANTEED DELIVERY OPTIONS
If you require a guaranteed delivery date, please email us FIRST. We are a one-woman company so be sure to talk to us before ordering and put this information in the comments section at checkout once we have confirmed via email. If we have nto confirmed then your order will go in the regular queue of shipments. All other times are estimates only, not guarantees.
Shipping cost varies with the destination and shipping method you chose. Rates are calculated at checkout, so go ahead and put the items you'd like in your cart and input your address to see how much it will cost.
Shipping destinations outside CANADA are ineligible for Free or Flat Rate shipping.
Duties, taxes and other fees are the responsibility of the recipient, and these fees will be due at the time of delivery. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and we will not refund the abandoned order, including any applicable shipping charges.
Shipping times vary based on destination.
Shipping Method Transit Time
DHL 2-4 days
First Class Mail 1-3 weeks
Priority Mail 6-14 days
UPS or FedEx Economy 1-6 days
FedEx Priority 1 day
If you think your order should have arrived but it hasn't, please check with your local post office. International packages are often held there.
CAN I COME PICK UP MY ORDER IN PERSON?
Absolutely! Please email us ahead of time as we live on a farm and we do not have a storefront, and are not always home. If you're in Hamilton and seeking some of our products in person, we recommend checking out Art Aggregate in Hamilton. If you are in the Orillia area check out the Orillia Museum of Art and History Gift Shop! You can also find us at the Orillia Farigrounds and Farmers' Market and the first Saturday of each month.
WHEN I CLICK ON MY TRACKING INFORMATION NO INFORMATION IS AVAILABLE
Please allow 24 hrs for your tracking information to become available on individual carrier websites. We send tracking info your package is labeled, but the carrier's website only updates once the package has been scanned into the system and their computer system has had time to update.
MY PACKAGE SAYS IT WAS DELIVERED, BUT I DID NOT GET IT. WHAT DO I DO?
If your tracking info says your package was delivered, but you don't have it, please do the following before contacting us (we don't have any more information than you do):
Ask your neighbours if they may have gotten it by accident.
Consider if someone else in your household might have picked it up or received it and put it somewhere unexpected.
Look around at all the doors of your house (sometimes packages get left at a side door or porch, or fall off the steps).
Talk to your postal carrier and your local post office to see if they have any more information. Nearly every time, your package is sitting at the post office, and they can find it.
If you still can't find your package, let us know but we are not responsible for lost or stolen packages.
Your mail carrier has the right to decide whether or not it's safe to leave a package if you're not home. If your tracking info says delivery was attempted, but the package is undeliverable, you'll need to go to the post office to pick it up. Make sure to bring the note the Canada Post worker left on your door (or the tracking number), along with your ID, so the post office can give you your package.
WHAT HAPPENS WHEN ONE OF THE ITEMS I ORDERED IS OUT-OF-STOCK OR BACK-ORDERED?
Consumables: If a consumable item like our tea is out-of-stock or back-ordered for 5 business days or less, the order will be held and shipped once complete. If a consumable item will be out-of-stock or back-ordered for 5 business days or less, and you elect to have your in-stock items shipped immediately you will pay regular shipping charges on the subsequent back-ordered or out-of-stock item(s) when they are complete. We will contact you when the items are back in stock and notify you of any additional shipping costs, or make arrangements for pickup or local delivery.
Non-Consumables: If a non-consumable item (eg. mugs, tea tins, jars) will be out-of-stock for 5 business days or less, the order will be held and shipped once complete. If you elect to have in-stock items shipped immediately and back-ordered or pre-ordered non-consumables sent later, you will pay regular shipping charges on the subsequent back-ordered item(s) when they are expedited. If the out-of-stock or back-ordered non-consumable item will be out of stock for more than 28 business days, the order may be sent in separate shipments at no additional shipping cost to you. This policy excludes pre-order items. Please see below.
International Orders: If the back-ordered, out-of-stock or pre-ordered item is expected to be in stock within 2 weeks, the order will be held and shipped once complete. A back-ordered item that isn't expected in for an extended period of time must be shipped separately at the customer's expense or removed from the order altogether.